This page contains all the supplemental resource materials that complement the YOUR LIFE toolkit. Please note that depending on which browser you use (Chrome, Internet Explorer, etc.), these files will open or download into different locations. Also note the PowerPoint presentation is a large file and usually takes some time to download completely. If your organization has some restrictions around downloading and saving programs and external files, you may need to contact your I.T. department for assistance.
1. Learning Module (for video playback issues, please see the notes section below)
Self-Directed Learning Module (PowerPoint Presentation with Embedded Videos)
2. Templates (for PDF issues, please see the notes section below)
Please read the following notes before contacting us. If you or your I.T. department cannot solve your issue, please e-mail us at email@example.com.
1. POWERPOINT PLAYBACK ISSUES
Some of our customers have noted audio or video issues with the embedded videos contained within the Your Life PowerPoint presentation. This is usually due to the end user having an older version of PowerPoint. PowerPoint 2010 or higher is ideal with this file. If you are able to purchase the most up-t0-date version of this Microsoft program, please do so. You can also download the free PowerPoint Viewer directly from Microsoft. (This viewer will not allow you to create PowerPoint presentations but should solve most playback issues with our presentation.)
2. GOOGLE CHROME PDF VIEWER ISSUES
If you are using Google’s Chrome Browser to view and use our PDF-format documents, you should be aware that Chrome uses the Google PDF Viewer by default, rather than the Adobe Reader application.
Some of our PDF documents may not work as designed in Google’s Chrome Browser due to this default setting. Our PDF documents are developed with Adobe software in accordance with Adobe PDF standards.
To address this issue, you have two options.
(i) You can choose which plug-in you wish to use to view your PDFs in Chrome. Adobe Reader handles the PDF documents as expected, and can be set as your default PDF viewer in the Browser:
- In Chrome, simply type “about:plugins” into the address bar.
- Find the Adobe Reader plugin in the list.
- If you do not have the Adobe Reader plugin listed, go to Adobe’s website and download it for free.
- When it is located in the list, click enable to enable the plugin and disable the Google PDF Viewer.
(ii) The other alternative is to open our PDF documents in another browser. The PDF functionality has been tested and works as it should in the latest versions of Internet Explorer and Mozilla Firefox.